Refund and Cancellation Policy

At Multify Solutions Pvt. Ltd., we are committed to delivering high-quality IT and software solutions with a focus on customer satisfaction. This policy outlines the terms governing cancellations and refunds for both SaaS (subscription-based services) and one-time software/products/services.

General Terms

  • This policy is applicable to all products and services offered by Multify Solutions Pvt. Ltd.
  • Multify Solutions Pvt. Ltd. is committed to delivering reliable, high-quality, and scalable software solutions aligned with client requirements.
  • All services and deliverables are provided based on mutually agreed scope, features and timelines prior to engagement.
  • The company shares a standard proposal along with its basic terms and policy, which the client is required to review and formally accept prior to proceeding with any payment.
  • All refund and cancellation requests will be reviewed on a case-by-case basis and handled in a fair and transparent manner, subject to company approval.

Cancellation Policy

  • Cancellation requests must be submitted through official communication channels (email or written request).
  • For SaaS services, cancellation must be requested at least one (1) business day prior to the next billing cycle.
  • No cancellation shall be entertained once the service has been substantially delivered, deployed or utilized.

Refund Policy (Standard Terms)

A uniform refund period of 30 days (one month) from the date of payment is applicable to:

  • SaaS (subscription-based services)
  • One-time software/products/services
Key Point: No refund requests will be accepted after 30 days under any circumstances.

When Refunds Will Be Considered

Refunds will be considered only in the following cases:

  • Presence of major technical defects/issues affecting core functionality
  • Issues are reported with proper supporting details
  • Multify is unable to resolve the issue within a reasonable timeframe despite best efforts
  • The client remains genuinely dissatisfied due to unresolved critical issues

Non-Refundable Scenarios

Refunds shall not be applicable in cases including but not limited to:

  • Change in business decision or requirement
  • Non-usage or partial usage of services
  • Misunderstanding of product features not committed by the company
  • Minor issues, UI/UX preferences, or enhancement requests
  • Delays caused due to client-side dependencies
  • Any request raised after the 30-day period

Deductions on Refund

All approved refunds shall be processed after applicable deductions, including:

  • GST amount (non-refundable under any condition)
  • Payment gateway / transaction charges
  • Usage charges (for SaaS, on a pro-rata basis if applicable)
  • Any third-party costs or implementation expenses
Note: Refunds will be processed only on the net amount (excluding GST and applicable charges).

Refund Processing

  • Refunds will be credited only to the original payment source/account.
  • Processing timelines may vary depending on banking and payment gateway procedures.

Final Authority

  • The final decision regarding refund eligibility shall rest solely with Multify Solutions Pvt. Ltd.
  • The company reserves the right to approve or reject any request after due evaluation.

Policy Acceptance

  • Refunds are strictly limited to the defined conditions and time period
  • No claims shall be entertained beyond 30 days from the date of payment