Privacy Policy

Your privacy is our priority. Learn how Multify Solutions protects and handles your personal information with transparency and security.

Purpose

This Privacy Policy explains how Multify Solutions Pvt. Ltd. ("Multify," "we," or "our") and its affiliates handle, protect, and respect your Personal Information when you share it with us directly or indirectly.

Definition of Personal Information

"Personal Information" refers to any details that can identify you or that can reasonably be linked to your identity.

Scope of Application

Indirect Sharing of Personal Information

If you provide us with Personal Information without a direct contractual relationship, such disclosure will be treated as Indirect Sharing of Personal Information. This Privacy Policy applies specifically to such indirect sharing. By accessing or using Multify's websites and portals, you agree to the terms of this Privacy Policy.

Direct Sharing of Personal Information

When Personal Information is shared with Multify through an established contractual arrangement with a client, vendor, or partner, it will be considered Direct Sharing of Personal Information. In such cases, the terms outlined in the respective contract will prevail and govern the use of the data.

Important: Our websites and portals are not designed for individuals below 18 years of age. If you are under 18, you are not permitted to register or use these services.

Information We May Collect

Multify's websites and portals may collect information such as:

  • Identity details (name, contact number, email address)
  • Calendar entries, contact lists, and location data
  • SMS, call logs, device information, media files, photos, or storage access
  • Camera and system identifiers

Additional Data Collection Activities

We may also:

  • Monitor your online activity to verify identity, improve services, and provide secure communication
  • Temporarily store incomplete applications to help you finalize them. Unsubmitted data will be securely deleted
  • Collect interaction data from social media platforms, ensuring secure communication when dealing with confidential matters
  • Collect de-identified information (e.g., IP addresses, geolocation data) to enhance system security and service quality

Is Sharing of Personal Information Mandatory?

In most cases, sharing your information is voluntary. However, certain services—such as order processing, customer queries, or granting portal access—cannot be delivered without specific Personal Information.

Location of Processing

Your Personal Information will be processed and stored only within Multify's offices in India.

Use and Disclosure of Personal Information

  • Collected data will be used exclusively for providing the services you have registered for
  • Information is stored in secure, encrypted systems and backups
  • Access is restricted to authorized Multify staff strictly for service-related purposes
  • Data will never be sold or disclosed to third parties, except when legally mandated
  • Personal Information is retained only as long as required by business or legal obligations, after which it is securely deleted or anonymized
  • With your consent, information may be shared with third parties for business connectivity purposes. You can opt out at any time

Your Rights

You have the following rights regarding your Personal Information:

Access, Correction, or Deletion

Request details of the data Multify holds and seek rectification or deletion, subject to legal requirements.

Restriction of Processing

Request a temporary hold on processing if data accuracy is disputed, processing is legally unjustified, or if data is needed to establish or defend legal claims.

Complaint Mechanism

If you believe your data is not being processed as per this policy, you may raise a complaint via email. Multify strives to resolve such complaints within 15 business days.

Security Safeguards

Multify employs appropriate technical and organizational measures to protect Personal Information from unauthorized access, misuse, loss, or alteration. These include:

  • Strict access control systems
  • Restricted data access to verified staff only
  • Secure hosting and storage with trusted third-party providers under contractual security commitments

Updates to the Policy

Multify reserves the right to revise or update this Privacy Policy at any time. Changes will become effective immediately once published on our website or portals.

Governing Law and Dispute Resolution

This Privacy Policy shall be governed by Indian law. Any disputes arising from its interpretation or enforcement will fall under the exclusive jurisdiction of the courts in Raipur, Chhattisgarh.

Disclaimer

This Privacy Policy is intended for informational purposes only. While Multify endeavors to keep the information accurate and up to date, no guarantees are made regarding its completeness. Multify shall not be held liable for any damages resulting from reliance on this document.